Frequently Asked Questions

How do I order ?
  • Phone our office during business hours: 705-277-9993. Our Spring Hours are Monday to Saturday 8:00- 5:00 est. Remainder of the year Mon-Fri 8-4:30 (During the winter our office is open from 9-4:30).
  • Print off the Order Form online, complete it, and fax it to us at 705-277-3861. Alternatively, contact us via the contact page The order form is here.
  • Send your order by Canada Post
How do know that you have received my order?

An order confirmation will be sent to you by Canada Post. If you prefer, we can email your confirmation. Please note that a minimum 25% deposit is required to hold your order.

How do I know if what I want is available?

Some items will be marked as SOLD OUT on the website. It is generally recommended to phone our office to determine availability as inventory is constantly changing in our busy spring season. You can also fax (705-277-3861) a list to us to determine availability or email it. Please be sure to mark preferred size(s) and quantity of each – if you are flexible on sizing or species, please indicate that as well as we are sometimes sold out of a particular size, but another is available.

Can I order less than the minimum of 25 seedlings?

Yes, but a premium will be charged at $2.00 per seedling. For example, if you wanted 5 seedlings normally at $1.00 ea (based on the minimum of 25), the cost for less than 25 would be $3.00 ea., for a total of $15.00. As a money saving alternative, you may want to collectively order with friends or family members, to split the order at the minimum quantity.

How do I pay?
  • Phone our office with your VISA or MasterCard # OR complete it on the order form, and fax it.
  • Mail a cheque / money order. If you are picking up your order at the nursery, you can pay the remaining balance by VISA, MasterCard, Debit, cheque, or cash.
When can I expect my order?

We generally start shipping from approximately April 7 through to end of May (for bare-root). It is up to you to let us know when you are ready for the plant material as each customer has different needs, soil conditions and labour issues. You can let us know at the time you place the order, or call or email closer to the date (please use your order # and /or “billing name” as a reference if emailing). Note: Shipments are sent on Mon., Tues., and Wed. only to ensure you receive them before the weekend.

Do I need to place an order ahead of time, or can I just come in?

As we have high volumes of orders to be shipped in our busy spring season, please be patient if visiting our farm on Monday, Tuesday or Wednesday, especially in April and early May. We are pleased to help you on Thursdays, Fridays and Saturdays, anytime from 8-4:30 pm. As we often sell out of certain plant material and sizes, it is suggested that an order be placed in advance, particularly if you want specific plant sizes only, with no substitutions. If you are looking for large quantities, it is recommended to place an order in advance, to avoid disappointment and ensure that stock is allocated for you. Please note that a 25% deposit is required to hold this stock.

I prefer to pick up my order at the nursery – When can I get it?

Curbside Pick Up Will Now Be Enforced.

Spring orders will be scheduled for pick up on Thur., Fri or Sat. between 8 and 4:30 please call to arrange your pick up time.
For Fall pick-ups just let us know a few days ahead to schedule a time and you can pick up Mon. to Fri. and Saturdays.

We Are Closed on Sundays.

Terms & Conditions of Sales

Prices: All prices are F.O.B. Pontypool, Ontario, and are for the spring and fall of 2020. Prices are subject to change without notice. We are sorry, but we do not accept C.O.D. orders. Payment(s) must be made by cash, cheque, moneyorder, VISA or MasterCard. Fee for an NSF cheque is $45.00. Note: VISA or MasterCard purchases that amount exceeds $2,000.00 will be charged a service fee of 2%.

Terms: A deposit of at least 25% must accompany all orders, and the balance paid in full 15 days prior to shipment. If an order is cancelled after March 20th, we reserve the right to keep the deposit.

Warranty: To provide plants true to name, as set forth in our catalogue. If upon proper proof, our nursery stock should prove to be not true to name, a replacement of the proper plants, or a substitute of equal value will be made upon return of the improper material. Any nursery stock that is damaged in shipping must be reported to the seller immediately upon receipt of the stock from the carrier. This can be reported in writing or by phone. A claim will then be filed with the carrier. If claim is valid, seller will replace damaged nursery stock. No claims will be honoured for nursery stock picked up by the buyer from the nursery one (1) or more days later than the exact pick up date as specified on the order by the buyer. Claims for replacements will be considered only on losses of over forty percent (40%) on seedlings and losses of over 40% on transplants, rooted cuttings, potted, and container plants. IT IS MUTUALLY AGREED BETWEEN PURCHASER AND SELLER THAT THE SELLER WILL NOT AT ANY TIME BE LIABLE FOR ANY AMOUNT GREATER THAN THE ORIGINAL PRICE OF THE NURSERY STOCK.

Claims: Check plants on arrival. Please report problems or shortages immediately, a formal claim must be in writing and must be received within 5 days of receipt of trees. If replacements are made for any reason buyer is responsible for paying freight charges.

No claims, for any reason, will be considered past 5 days of receipt of shipment.

We are growers of bareroot and container stock. Most of our plant material is grown in open fields for one or more growing seasons. We then dig in early Spring or Fall. The plant material is then graded by size, counted into bundles, and stored until shipping. We propagate most of our nursery stock from seed, and produce seedlings that are true to the zone(s) of Canada. Shipping: *In the event actual shipping costs exceed the shipping estimate, you will be billed and are responsible for paying the difference. The items specifically marked with * on your confirmation or with a footnote in the catalogue or website will exceed the shipping estimate in most cases. On these items nursery pick up is suggested if buyers want to avoid extra shipping costs. If you paid by credit card, the exact shipping charges will be billed to the same card.

SHIPPING SEASON

SPRING: April to June
8:00am to 5:00pm (Closed Sunday)

AUTUMN: August to December
Balance of season: 8:00am to 4:30pm. Monday to Friday.

Please use the online contact form or call us at
705.277.9993
if you have any questions.

Please use the online contact form or call us at 705.277.9993 if you have any questions.

Pineneedle Farms