Frequently Asked Questions

How do I order ?
  • Email:  Please email us at [email protected]
  • Phone: Please phone us during business hours at: 705-277-9993
  • Print off the order form online, complete it, and email it to us via the contact page the order form is here.
  • Mail: Send your order by Canada Post.
How do know that you have received my order?

An order confirmation will be sent to you by email. Please note that a minimum 25% deposit is required to hold your order.

How do I know if what I want is available?

Some items will be marked as SOLD OUT on the website. It is generally recommended to phone our office to determine availability as inventory is constantly changing in our busy spring season. You can also fax (705-277-3861) a list to us to determine availability or email it. Please be sure to mark preferred size(s) and quantity of each – if you are flexible on sizing or species, please indicate that as well as we are sometimes sold out of a particular size, but another is available.

Can I order less than the minimum of 25 seedlings?

No, the minimum order is 25.

How do I pay?

Phone our office with your Visa or MasterCard number OR complete it on the order form, and email or fax it. You may also mail a cheque or send an EFT.

When can I expect my order?

We generally start shipping from approximately April 7 through to end of May (for bare-root). It is up to you to let us know when you are ready for the plant material as each customer has different needs, soil conditions and labour issues. You can let us know at the time you place the order, or call or email closer to the date (please use your order # and /or “billing name” as a reference if emailing). Note: Shipments are sent on Mon., Tues., and Wed. only to ensure you receive them before the weekend.

I prefer to pick up my order at the nursery – When can I get it?

Scheduled pickup is now in effect.

Please contact us to arrange a pickup date at our nursery.

Our Pickup hours are:
SPRING – APRIL TO JUNE 1ST
Monday to Saturday 8:00 a.m. – 5:00 p.m. (Closed Sunday)
SUMMER AND FALL – JUNE TO DECEMBER
Monday to Thursday 8:00 a.m. – 4:30 p.m.
Friday 8:00 a.m. – 1:00 p.m.

Terms & Conditions of Sales

Prices: All prices are F.O.B. Pontypool, Ontario, and are for the spring and fall of 2020. Prices are subject to change without notice. We are sorry, but we do not accept C.O.D. orders. Payment(s) must be made by cash, cheque, moneyorder, VISA or MasterCard. Fee for an NSF cheque is $45.00. Note: VISA or MasterCard purchases that amount exceeds $2,000.00 will be charged a service fee of 2%.

Terms: A deposit of at least 25% must accompany all orders, and the balance paid in full 15 days prior to shipment. If an order is cancelled after March 20th, we reserve the right to keep the deposit.

Warranty: To provide plants true to name, as set forth in our catalogue. If upon proper proof, our nursery stock should prove to be not true to name, a replacement of the proper plants, or a substitute of equal value will be made upon return of the improper material. Any nursery stock that is damaged in shipping must be reported to the seller immediately upon receipt of the stock from the carrier. This can be reported in writing or by phone. A claim will then be filed with the carrier. If claim is valid, seller will replace damaged nursery stock. No claims will be honoured for nursery stock picked up by the buyer from the nursery one (1) or more days later than the exact pick up date as specified on the order by the buyer. Claims for replacements will be considered only on losses of over forty percent (40%) on seedlings and losses of over 40% on transplants, rooted cuttings, potted, and container plants. IT IS MUTUALLY AGREED BETWEEN PURCHASER AND SELLER THAT THE SELLER WILL NOT AT ANY TIME BE LIABLE FOR ANY AMOUNT GREATER THAN THE ORIGINAL PRICE OF THE NURSERY STOCK.

Claims: Check plants on arrival. Please report problems or shortages immediately, a formal claim must be in writing and must be received within 5 days of receipt of trees. If replacements are made for any reason buyer is responsible for paying freight charges.

No claims, for any reason, will be considered past 5 days of receipt of shipment.

We are growers of bareroot and container stock. Most of our plant material is grown in open fields for one or more growing seasons. We then dig in early Spring or Fall. The plant material is then graded by size, counted into bundles, and stored until shipping. We propagate most of our nursery stock from seed, and produce seedlings that are true to the zone(s) of Canada. Shipping: *In the event actual shipping costs exceed the shipping estimate, you will be billed and are responsible for paying the difference. The items specifically marked with * on your confirmation or with a footnote in the catalogue or website will exceed the shipping estimate in most cases. On these items nursery pick up is suggested if buyers want to avoid extra shipping costs. If you paid by credit card, the exact shipping charges will be billed to the same card.

SHIPPING SEASON

SPRING – APRIL TO JUNE 1ST
Monday to Saturday 8:00 a.m. – 5:00 p.m. (Closed Sunday)

SUMMER AND FALL – JUNE TO DECEMBER
Monday to Thursday 8:00 a.m. – 4:30 p.m.
Friday 8:00 a.m. – 1:00 p.m.

Please use the online contact form or call us at
705.277.9993
if you have any questions.

Please use the online contact form or call us at 705.277.9993 if you have any questions.

Pineneedle Farms